Privacy Policy
Effective Date: 1st April 2026
AKG Hotel ("we", "us", or "our") is committed to protecting the privacy and personal data of our guests and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We collect the following personal information when you make a reservation or check in at our hotel:
- Full name, email address, and phone number
- Government-issued ID details (as required by law for hotel registration)
- Payment information (processed securely through our payment gateway)
- Booking preferences and special requests
2. How We Use Your Information
Your personal information is used for the following purposes:
- Processing and managing your hotel reservation
- Communicating booking confirmations, modifications, and updates
- Processing payments and issuing invoices (including GST-compliant tax invoices)
- Compliance with legal and regulatory requirements (e.g., Form C for foreign nationals)
3. Data Storage & Security
We store your data on secure, encrypted servers. Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our systems. We implement industry-standard security measures to protect against unauthorized access, alteration, or disclosure of your personal data.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. Your data may be shared only with:
- Payment processors for completing transactions
- Government authorities as required by Indian law (e.g., police verification, FRRO reporting)
- Online travel agencies (OTAs) only for bookings made through those platforms
5. Your Rights
You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact us using the details below.
6. Cookies
Our website uses essential cookies for authentication and session management. We do not use third-party tracking cookies or share browsing data with advertisers.
7. Contact Us
For any privacy-related queries, please contact us at reservations@akghotel.com or call (+91) 9566634156.
AKG Hotel, No. 21, Ambedkar Street, Netaji Nagar -1, Pondicherry - 605001